Technical support

Repairs

We are proud to offer professional services and repair for medical and cosmetic devices. Our experience has cemented our company as a leader in the market of spa centres and private medical beauty and cosmetic clinics. We are having modern technical support and wide acces to spare parts We will make sure to take technical care of your equipment at your convenience.

Service works all around the Poland 5 days a week from Monday till Friday.

Our service offer contains: repair, diagnosing and replacing damaged equipment, as well as updating equipment. We regenerate overlays to Cellu M6 Keymodule®, Lipo M6®.

Exclusive and direct access to spare parts and our continuous cooperation with manufacturers entitles us to offer quick and professional service.

Quick repair quote

We are the only authorized Icoone service. Also, we specialize in the equipment for vacuum massage from LPG® company. Due to our unique position, we have a wide array of spare parts for these devices. Additionally, we are able to repair virtually any malfunction in the equipment. We can repair the connecting hoses and make sure the head is compatible with Cellu M6 Keymodule®.

We make sure to repair and not replace costly units saving your money!!!

Lack of regular maintenance can lead to min. Clogging the filter pump resulting in weak pressure and overheating causes the device to fail.

Expertise and inspection service

Mrotex Company offers professional service of your cosmetic, beauty and medical devices. We have extremely big experience, modern technical support and wide acces to spare parts. That is why we are considered to be leader and worthy partner for cooperation. We are able to fix or replace rare and uncommon parts from most devices.

Every single health-care and beauty device should be checked at least once a year by a professional. Working appliance must be free of any faults in order to obtain expected treatment effects. Scheduled inspections assure proper work of the equipment which meets manufacturer specifications. In other case, there is a huge risk of serious patient injury.

Our technical team also offers prepairing expert and evaluation of medical and cosmetic devices for the needs of any institution, eg. Insurance companies.

FAQ

Filters for the vacuum massages should be replaced according to the manufacturer's instructions. For devices ICOON recommends to replace the filter every 50 working hours. For appliances Cellu M6 KeyModule the manufacturer specifies 40 working hours. Frequently asked information is also right at the filter slot. Some filters for older devices require periodic dusting with a vacuum cleaner (ex. Cellu M6 IP/ST). When the machine is not used very frequently, we recommend replacing the filter once every year.

The most common cause of weak suction comes from clogged filters restricting air flow in the device. We recommend you check the filters and replace them when necessary, if that does not resolve the problem we recommend you order a inspection with us to service the machine.

Inspecting and cleaning the equipment can help extend their lifetimes and keep them properly working for years to come. When we service the devices, we review the wear of key components of the device. Often procrastination of inspection is one of the leading causes of defects and significant repair costs.

Seals rollers provide a seal during the vacuum massage treatments and impact its effectiveness. The rollers must be replaced every 100 working hours or when you see significant signs of wear and tear (such as scratches). Remember to clean the flaps after every procedure to ensure they work flawlessly until the hundredth hour.

We don't advice gluing it back as it doesn’t give the proper strength back to the lens as it is subject to mild stress during treatment. We offer exchange pieces that are equally in high quality.

The internal walls of the overlay Keymodule must be smooth and fit the width of the roll to ensure it is tight during surgery. Worn castings cannot be sealed again since it is not possible for them to achieve this level of tightness. We offer a replacement head overlay as a remedy to this issue.

The pulsing during treatment can result from the "vacuum control module" in the valve terminal. We have the capability thanks to our knowledge and necessary components to diagnose and repair this type of damage.

Suction power is determined by the manufacturer and cannot be increased. If you feel the suction is too weak, feel free to ask for an assessment of the device. Our technician will measure the strength of the suction from the vacuum machine and compare it to default levels. Patients may feel the suction is low subjectively when, in fact, the device is operating normally.

The hoses in the equipment for vacuum massage during treatments are torsioned and tensioned, they must therefore withstand a lot of pressure. Sealing a torn hose can cause further damage to the device (ie. Breaking the electrical connection) we recommend replacing the hose by one of our technicians or having us check for leaks and give a guarantee of service.

Trust our professionals.

We manufacture specialized costumes (Bodysuit) for vacuum massage, which we successfully sell in all continents all over 50 countries. We are the only manufacturer of the Bodysuits that are used in ICOONE treatments.

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